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info & address
ul. Szlak 65
31-153 Krakow

Telephone: +48 12 633-11-34
Fax: +48 12 633-11-34
Emergency +48 662 013 213

Privacy policy for the processing of personal data

What is the legal basis for the processing of your personal data?
The legal basis for the processing of your personal data is your voluntary consent to the processing of data, including for analytical purposes (Article 6 (1) (a) of the GDPR).
With regard to AVENA s.c. Małgorzata Bogacka, Joanna Wróblewska (headquarters 31-153 Krakow, 65 Szlak St., NIP 945-202-46-76) www.avenatravel.pl and www.avenatravel.com Your data will be processed on the basis of art. 6 par. 1 b) RODO (it is necessary to perform the contract to which the data subject is a party).
As regards the detection of bots and fraud, as well as statistical measurements and improvement of the service, your data will be processed on the basis of art. 6 par. 1 lit.f) RODO (legitimate interest of the administrator). A legitimate interest of the administrator is to match the content of services located at www.avenatravel.pl and www.avenatravel.com to your needs, ensure the security of these services, as well as their continuous improvement.

What are your rights related to the processing of personal data?
You have the following rights in connection with the processing of your personal data by us: the right to access your data contact email: info@avenahotels.pl, including obtaining a copy of the data and the right to request the correction of the data the right to delete data (in certain situations) email: info@avenahotels.pl the right to file a complaint to the supervisory body dealing with the protection of personal data, the right to limit data processing. If your data is processed on the basis of consent or as part of the service provided (data is necessary to provide the service) you can additionally use the following rights:
1. the right to withdraw consent in the scope in which they are processed on this basis. Withdrawal of consent does not affect the lawfulness of the processing that was made on the basis of consent before its withdrawal.
2. the right to transfer personal data, i.e. to receive from the administrator your personal data, in a structured, commonly used, machine-readable format. You can send this data to another data administrator.
3. If your data is processed on the basis of a legitimate interest of the controller, you have the right to object to such processing.

In order to exercise the above rights, please contact the data administrator: info@avenahotels.pl

What data do we collect about you?
Data collected when sending us a message via the contact form.
In order to use the contact form, you will need to provide your email address.

Data collected automatically
During your visit to our website, data about your visit are automatically collected, e.g. your IP address, domain name, browser type, operating system type, etc. When you contact us via the website, telephone, e-mail, etc., you provide us with your personal details, e.g. name, surname, e-mail address, etc.

How do we use your data?
Under no circumstances do we sell and we will not sell data collected about you to third parties. Data collected when sending us a message using the contact form used only to enable you to contact us, receive an offer, possible purchase of tourist services, their implementation and financial settlement.
Data collected automatically can be used to analyze the behavior of users on our website and to personalize the content of our websites. This data is collected automatically about each user. Data collected during correspondence between you and our office AVENA s.c. will be used only to respond to your request, submit an offer to its implementation and financial settlement.
In the case of control of the Inspector General for Personal Data Protection, your data may be made available to the employees of the Inspectorate, in accordance with the Personal Data Protection Act. In the event of a violation of our Store Regulations, violation of law or when required by law, we may disclose your information to the judicial authorities.
We process personal data only for the time necessary to achieve the intended goals.

How will we contact you?
If you provided us with your details via the contact form, whether you purchased our services by e-mail, you will receive e-mails from us regarding all activities related to your inquiry, order and its implementation and settlement. We can also contact you by phone if we have important information about your activities.

How do we protect your personal information?
Administrator makes every effort to ensure all means of physical, technical and organizational protection of personal data against their accidental or deliberate destruction, accidental loss, change, unauthorized disclosure, use or access, in accordance with all applicable regulations. Both the data collection process and the database storing them are protected against access by third parties.
The customer whose data applies is entitled to: - access to the content of your data and the possibility of correcting, rectifying, limiting, processing, as well as - in the cases provided for by law - the right to delete data and the right to raise objections to data processing Data collected when sending us a message via the contact form. Changes to our privacy policy. We reserve the right to change the above privacy policy by publishing new rules on this page.